Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

E-mailĀ us at: info@lilaryenne.com (please include your order number or full name used during checkout

Returns

  • You have 14 days from receiving the order to request a return for a FULL REFUND.Ā 
  • Any orders returned after 14 days, can be returned for store credit. Any requests after 30 days will not be accepted.Ā 
  • E-mail us atĀ info@lilaryenne.comĀ to begin your return process. E-mail subject: Return.Ā 
  • Your item must be unused and in the same condition, you received it. You will not be refunded for your exchange if the item has any wear or distress, odors (good or bad), stains, etc.

Refunds

  • All returns are eligible for full refunds minus the cost of shipping.
  • Please allow 1-2 business days for us to review your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Shipping

  • You will beĀ responsible for shipping costs for returning.Ā 
  • If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we canā€™t guarantee that we will receive your returned item.

Right of Withdrawal (EU Customers)

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please visit yourĀ account page, find your order, and submit a cancellation or return request. You will receive an email confirmation once your request has been submitted.

You can also just email us atĀ info@lilaryenne.comĀ with your order number and we'll take care of it. šŸ˜Š

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